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Asking the right questions

Since 2005 Shell has regularly monitored satisfaction among gas customers in the UK, Germany, Italy, Spain and Denmark.

This is achieved by speaking to senior decision makers about how they rate Shell across six key areas of our service:

  • Account management
  • Pricing
  • Flexibility and products
  • Billing
  • Customer service
  • Contract negotiations
Graphs showing customer satisfaction with Shell and competitors

The latest report shows that Shell customers continue to show satisfaction levels above market average.

“Every aspect of service is dealt with in a speedy and efficient manner.”

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